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Terms and Conditions

At the NZ Boardstore we are purely customer focused. We are all about keeping you stoked and getting you out there having fun!

To ensure everything runs smoothly we have set terms and conditions that govern this site. By using this website and purchasing products from the NZ Boardstore you and/or the purchaser ("The Customer"), agree to the following terms and conditions:

Handling and Shipping

Delivery is through a national courier and is usually achieved within 2-3 business days.

We have kept all freight rates to a minimum. In addition to the Shipping Fees some items also incur a Handling Fee. This Handling Fee covers the increase in packaging and shipping costs for parcels that are outside the courier’s specified dimensions. Rural Deliveries are charged an extra fee.

We make sure that all goods are carefully packed. Should the goods be damaged upon delivery, then please contact us immediately so that we may follow up with the courier. We shall not be liable for failure to deliver on a timely basis due to causes beyond our control.

If the NZ Boardstore makes a mistake in addressing then we’ll cover any costs for re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then the NZ Boardstore will not refund or resend the product and all responsibility for correcting delivery will be borne by the customer.

International customers - Please email for freighting quote. The NZ Boardstore will not accept any liability or make compensation payments for loss, damage, delayed delivery or parcels halted by customs and subject to inspection fees. We urge you to check your country's legislation for any items prohibited by any law, regulation or statute of any country or state to, or through which the items may be shipped.

Please do not sign for your package if the packaging is damaged in any way as NZ Boardstore will not be liable for any damages that are signed for and accepted on delivery.   All items are packaged with extreme care. As the freight is handled by third parties, we advise you to thoroughly inspect your Good(s) for damage in transit prior to acceptance. By attesting your signature, you are confirming possession and accept your Good(s) as received.

Boards 7'0" and under will be shipped with Aramex.

Boards over 7'0" will be shipped with TIL to the closest TIL depot where you will need to arrange collection. 

Unfortunately, we are unable to deliver surfboards, SUPs or windsurf boards to rural areas - please contact us to arrange a suitable delivery method.

Ordering and Paying

We have three payment options for you to choose from:

  1. Direct credit into our bank account
  2. Credit card
  3. Cash on pickup

The NZ Boardstore has the right to refuse the sale or supply of any product where we deem appropriate. Every effort will be made to supply you with your order, however, we do not accept liability should we decline an order or fail to supply due to unforeseen circumstances.

Cleared payment is required prior to us shipping orders.

All credit card transactions take place in a fully secure shopping cart environment. Once the transaction has been processed the card details are removed from our system. We do not keep any credit card details on file.

The NZ Boardstore gives its customers the option to pay using internet banking and direct crediting the money directly into our account. If the Customer credits money to an incorrect bank account number, and the correct number was provided to the Customer, then the NZ Boardstore will not accept any responsibility for correcting payment and the goods will not be dispatched.

Back Orders - If there is any unexpected delay of the product, you will be notified by email. An estimated date of departure will be given and you will have the right to cancel your order.

Using this Site

While we make all efforts to check pricing and product availability and endeavour to eliminate all other errors, inadvertent errors do occur from time to time and the NZ Boardstore reserves the right to decline orders arising from such errors. We thank you for your understanding in such matters.

The NZ Boardstore does not warrant that information, opinions, services, and products contained in this web site will satisfy your requirements or safety needs or that it is reported without defect or error.

We reserve the right to make any changes to our website at any time. This includes all content, policies and terms and conditions.

By using this website and the information herein you assume full responsibility of any outcome, including responsibility for all costs associated with servicing or repairs of any equipment you use in connection with your use of this web site. By using this website you accept all changes that may have been made to any part of the site and agree that this is reasonable notice for these changes. As there may have been changes made since you last visited this site we suggest that you do review the site, terms and conditions.

Returns Guarantee

You can buy online with confidence through the NZ Boardstore. We offer our Customers a 14-day Returns Guarantee from the date of purchase. If for any reason you are not happy with your purchase then please follow this procedure and we shall organise your prompt replacement, refund or credit:

  1. Contact us to let us know that you would like to return an item and arrange your Returns Option. Returns options include exchange, refund or credit. Call (09) 815 0683 or email info@nzBoardstore.co.nz
  2. Repack the item very well. It is our policy that only items that are in saleable condition will be accepted under our Returns Guarantee.
  3. You need to send back your packing slip as proof of purchase. Please ensure that the name, address, email address and phone number of the customer are recorded on slip. Take a copy for your records.
  4. Return the package using your choice of courier to:

    NZ Boardstore

    5 Raymond St

    Pt Chevalier

    Auckland 1022.

Please note that Cash On Delivery returns will not be accepted and that shipping costs will not be refunded.

As mentioned, the items must be in re-saleable condition for them to be accepted under our Returns Guarantee.

Exceptions: Due to copyright laws a refund or exchange of a DVD is only available if the product is defective. These products are still guaranteed under the Consumer Guarantees Act.

In accordance with the Consumer Guarantees Act 1993 any goods that are faulty or not of good quality, the customer has the right to a repair, replacement or refund.

Returns Options

The options available to our customers when they return a product are:

Exchange – If you find that a product that you’ve received is unsatisfactory then we will gladly exchange it for another item of the same purchased value. Proof of purchase is required but may be waived if we believe that we have sold the product.

Refund – Our 14-day Returns Guarantee refund on purchase means you can buy online with confidence. Refunds will be paid out in the same tender that was received. Due to copyright laws DVDs are not eligible for refund. In order to receive a refund you must have a proof of purchase.

Credit – You are welcome to receive your refund in the form of a shop credit. These will be issued in the form of gift vouchers. These gift vouchers can be used either online or at any of our stores. Credit is subject to normal terms and conditions of gift vouchers.

NZ Boardstore Gift Vouchers

NZ Boardstore gift vouchers can be used to purchase anything from our online store or directly from one of our stores. They can also be used to purchase lessons from one of our approved SUP or kitesurf schools.

Vouchers cannot be exchanged for cash.

Gift voucher will not be made out for any value less than $20.

Check the expiry date on your voucher. Please be aware that vouchers that have expired will no longer be accepted.