NZ Boardstore’s warranty policy covers our products for 12 months from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy. If the product is still under warranty then the repair will be at our expense including the freight to return the repaired or replacement product. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer.
NZ Boardstore’s Warranty Policy has 4 solutions to any claim made:
- Wherever possible we will endeavour to repair any fault to a factory issue standard and return it to you at no charge.
- Where repair is not possible or practical we will replace the product with the same or similar product.
- If a repair or replacement is not possible due to the product being unavailable we will exchange it for any of NZ Boardstore’s products of the same value as your original purchase price.
- Where none of the above solutions is possible or practical then you have the option of receiving a full refund or store credit.
Restrictions and exceptions
As a result of copyright laws a refund or exchange is only available for the following products if the product is defective;
NOTE: These products are still guaranteed under the Consumers Guarantees Act.
Refusing or cancelling orders
In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order. We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently. While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order. Our right to cancel orders applies to orders that have been accepted.
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by NZ Boardstore LTD. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
Here's what you need to do In-Store Returns
Take the product into any of our stores with proof of purchase for an exchange or refund. If the product was purchased online, cash refunds cannot be done in store. Staff will happily arrange this for you and it will be processed within 2-3 business days. Please note that if exchanging a product the store may not have the item you want in stock, but it can be ordered for you.
Sending it back to us
Please contact our NZ Boardstore Warranty Returns Team via email: [email protected] They will be able to assist you through the warranty process, to assist with this process please advise the order number, name of the item at fault and the full details of the fault.
Once we have received the information we will assess the warranty claim and contact you to arrange the best solution for you.
Delivery address for Returns is:
5 Raymond st