Shipping and Returns
Delivery is through a national courier and is usually achieved within 2-3 business days .For oversize/bulky items we aim for delivery between 5-7 work days via frieght companies.
For oversize items we recommend pickup be made direct from the frieght company depot.
We have kept all freight rates to a minimum. In addition to the Shipping Fees some items also incur a Handling Fee. This Handling Fee covers the increase in packaging and shipping costs for parcels that are outside the courier’s specified dimensions. Rural Deliveries are charged an extra fee.
We make sure that all goods are carefully packed. Should the goods be damaged upon delivery, then please contact us immediately so that we may follow up with the courier. We shall not be liable for failure to deliver on a timely basis due to causes beyond our control.
If the NZ Boardstore makes a mistake in addressing then we’ll cover any costs for re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then the NZ Boardstore will not refund or resend the product and all responsibility for correcting delivery will be borne by the customer.
International customers - Please email for freighting quote. The NZ Boardstore will not accept any liability or make compensation payments for loss, damage, delayed delivery or parcels halted by customs and subject to inspection fees. We urge you to check your country's legislation for any items prohibited by any law, regulation or statute of any country or state to, or through which the items may be shipped.
You can buy online with confidence through the NZ Boardstore. We offer our Customers a 14-day Returns Guarantee from the date of purchase. If for any reason you are not happy with your purchase then please follow this procedure and we shall organise your prompt replacement, refund or credit:
- Contact us to let us know that you would like to return an item and arrange your Returns Option. Returns options include exchange, refund or credit. Call (09) 815 0683 or email info@nzBoardstore.co.nz
- Repack the item very well. It is our policy that only items that are in saleable condition will be accepted under our Returns Guarantee.
- You need to send back your packing slip as proof of purchase. Please ensure that the name, address, email address and phone number of the customer are recorded on slip. Take a copy for your records.
- Return the package using your choice of courier to:
5 Raymond St
Please note that Cash On Delivery returns will not be accepted and that shipping costs will not be refunded.
As mentioned, the items must be in re-saleable condition for them to be accepted under our Returns Guarantee.
Exceptions: Due to copyright laws a refund or exchange of a DVD is only available if the product is defective. These products are still guaranteed under the Consumer Guarantees Act.
In accordance with the Consumer Guarantees Act 1993 any goods that are faulty or not of good quality, the customer has the right to a repair, replacement or refund.
The options available to our customers when they return a product are:
Exchange – If you find that a product that you’ve received is unsatisfactory then we will gladly exchange it for another item of the same purchased value. Proof of purchase is required but may be waived if we believe that we have sold the product.
Refund – Our 14-day Returns Guarantee refund on purchase means you can buy online with confidence. Refunds will be paid out in the same tender that was received. Due to copyright laws DVDs are not eligible for refund. In order to receive a refund you must have a proof of purchase.
Credit – You are welcome to receive your refund in the form of a shop credit. These will be issued in the form of gift vouchers. These gift vouchers can be used either online or at any of our stores. Credit is subject to normal terms and conditions of gift vouchers.